- No returns, refunds or exchanges of product are available once your order is confirmed.
- Customer may request for the return or exchange of the Products within sever (7) days from the date on which the Product is delivered with the following cases:
- Defective products which are not attributable to customer
- Wrong item received
- Products return will be accepted with the following conditions:
- Items in original purchase condition, with all tags, documentations and original packing intact.
- Original printed Delivery Notice / Receipt returned with items as proof of purchase
- Customer has to notify us via email at joselyn@exportxcel.com for the request of return and followed our guidance before sending back the original product.
- For wrong item received, customer must notify us via email at joselyn@exportxcel.com within 48 hours of delivery.
- For defective products, customer must notify us via email at joselyn@exportxcel.com within 1 week from delivery.
- Customer shall be responsible for all the necessary expenses incurred, such as postage or any delivery costs in connection with any return or exchange made.
- Return items will be processed and delivered out within 7 working days from the date of received.
- In the event the return or exchange requests does not notify us earlier through email, the returning proceedings and refund will NOT be entertained.
- In the event the request for exchange is made and the relevant product is out of stock, we reserve the right to replace with alternative version of the item to customer.